Privacy Policy

1. What Information We Collect

We collect information necessary to provide our AI-driven career services and to improve your user experience.

Information You Provide to Us

• Account Information: Email address, name, and authentication credentials.
• Professional Content: Resumes, CVs, cover letters, job descriptions, and any other career-related documents you upload or input. This may include your work history, education, and contact details.
• AI Interaction Data: The prompts you provide to our AI tools and the specific goals you set for your resume or cover letter generation.
• Communication Data: Information provided when contacting our support team or participating in surveys.

Information Collected Automatically

When you interact with our services, we automatically collect certain technical information:

• Usage Data: Pages viewed, features used, time spent on the platform, and interaction patterns.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking: We use cookies and similar technologies to maintain sessions and analyze site traffic.

2. How We Use Your Information

We process your personal information for the following purposes:

• Service Delivery: To generate AI-powered resumes, cover letters, and interview prep materials based on your unique inputs.
• Account Management: To create and secure your account and manage your subscriptions.
• AI Improvement: To analyze aggregated, de-identified data to improve the accuracy and quality of our AI suggestions.
• Communication: To send service updates, security alerts, and marketing communications (which you can opt-out of).
• Security & Fraud Prevention: To protect our platform from unauthorized access and malicious activity.

3. Artificial Intelligence & Data Processing

Our services utilize advanced Artificial Intelligence (AI) technologies to provide career assistance. Please be aware of the following:

• Processing via AI Providers: To generate content, we share your inputs (e.g., resume text, prompts) with third-party AI service providers (such as OpenAI, Anthropic, or Google Cloud AI).
• Data Privacy in AI: We use enterprise-grade API integrations. Under these agreements, the data sent to these providers is used solely to generate a response for you and is not used to train the provider's underlying global AI models.
• Human-in-the-Loop: Our AI provides suggestions. We recommend that you review and edit all AI-generated content. We do not make automated decisions with legal or similarly significant effects without your review and final action.

4. Disclosure and Sharing of Information

We do not sell your personal information. We only share your data with third parties in the following circumstances:

• Service Providers: Cloud hosting (e.g., AWS, Azure, GCP), payment processors (e.g., Stripe), and communication tools.
• AI Service Providers: As detailed in Section 3, to enable AI functionality.
• Legal Obligations: When required by law, subpoena, or court order, or to protect the rights and safety of Jobfly and others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the successor entity under the terms of this policy.

5. International Data Transfers

Jobfly is based in Australia, but our technical infrastructure and AI service providers are located globally, primarily in the United States.

By using our services, you acknowledge that your personal information will be transferred to, stored, and processed in these jurisdictions. We take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles (APPs).

6. Data Security

In accordance with APP 11, we implement robust technical and organizational measures to protect your personal information from unauthorized access, modification, or disclosure. This includes encryption of data in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you have the following rights:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or out-of-date personal information.
• Deletion: You may request the deletion of your account and associated personal data.
• Withdrawal of Consent: You may withdraw your consent for certain types of processing (e.g., marketing) at any time.

To exercise these rights, please contact us at support@jobfly.co. We will respond to your request within a reasonable timeframe.

8. Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can resolve the issue.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@jobfly.co